This page sets out my Delivery and Returns Policy, and you'll also find shortcut links to more pages that contain other important information.
I accept all major credit and debit cards through Paypal payment. All prices must be paid in Pounds Sterling. No credit card details are stored. You don't require a Paypal account to order through my site. Orders will only be dispatched once full, cleared payment has been received. If you would rather pay by bank transfer, please get in touch with me for further details. (AMY I have edited previous words and rearranged to be in my own words so you can use it.)
All wedding accessories and jewellery are made to order and standard non-bespoke items are currently ready for dispatch within 4 to 6 weeks of purchase. I do aim to keep a small selection of popular designs in standard colours in stock so if your chosen accessory is available, it will be dispatched immediately following receipt of payment. However, during the busy summer months, this may not always be possible so please allow up to 6 weeks for your chosen accessory to be made. Details of an approximate lead time and delivery will be confirmed upon receipt of your order but if you have any questions regarding lead time and delivery please do not hesitate to contact me.
If you are in any way concerned about receiving an item in time, please contact me before placing an order. I will always do my very best to accommodate an urgent rush order.
I post all of my pieces, using Royal Mail Special Delivery and each order I post is insured for the full value of the sale. (AMY I have edited previous words and rearranged to be in my own words so you can use it.)
For orders up to the value of £250 the postage charge is £8.00. Delivery is free for orders over £250.00.
All deliveries require a signature upon delivery.
If your order is under £150 and you would like to upgrade to the priority courier service, please contact me before placing your order so I can get you a quote for delivery.
Please purchase your chosen piece at least three months before the date you will need your order to arrive. (this was written for international post but could put a time limit anyway - note to self for AMY )
All accessories and jewellery are carefully wrapped in acid-free tissue paper with an anti-tarnish patch, care instructions and are beautifully presented in branded Clare Lloyd boxes and packaged to ensure that they reach their destination in one piece. All packaging is made from recycled materials including the care instruction card, ribbon, presentation box and outer packaging and parcel tape.
I aim to exceed your expectations and for you to love your chosen hair accessories and jewellery. If you are not entirely happy with your order, you can return it within fourteen days of receiving it for a full refund minus the postage costs. This does not apply to earrings for pierced ears or to bespoke orders. Bespoke orders includes any items designed to your personal specification and also to standard designs where an element has been made personal to you such as a change of colour, materials or alternation to the style.
Refunds for bespoke orders can only be offered in the unlikely event of the piece being faulty.
Exchanges can be made at my discretion.
This does not affect your statutory rights. Returns must be sent back in a saleable condition, in their original packaging with all labels attached in order to receive a refund.
Refunds cannot be given if the item is returned after fourteen days of receipt nor can returns be made after your wedding date has passed.
When returning items, please ensure that you retain proof of posting and that you choose a postage method which offers you compensation to cover the value of the item. It is recommended that any parcel is returned using Royal Mail Special Delivery to ensure that the contents are fully insured as Clare Lloyd cannot be held responsible for lost or damaged goods.
If you would like a refund, please email Hello@clarelloyd.co.uk within 48 hours of receiving your order. Please do not return items without first contacting me to ensure that you are eligible for a refund.
Return Address and Contact Details
Returns should be sent to: Clare Lloyd, Studio 4, Silk Mill Studios, Merchants Barton, Saxonvale, Frome, Somerset BA11 1PT
Email Address: Hello@ClareLloyd.co.uk
Contact Telephone Number: 07974 421574
Studio Address (please note, visits by appointment only): Silk Mill Studios, Saxonvale, Merchant Barton, Frome, Somerset BA11 1PT